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All sales are generally non-returnable and non-refundable. However, if you receive a damaged, defective, or incorrect product, you may request a replacement (not a refund) by contacting us within 48 hours of delivery.
The item must be unused, in original condition, and include all packaging materials.
We do not offer refunds for any purchases. Only replacement requests are accepted in case of verified damaged, defective, or incorrect items.
Orders can be canceled within 24 hours of placing the order, only if the order has not been dispatched. Once the order is shipped, cancellations or refunds are not possible.
For replacement or cancellation requests, contact us:
Email: matrixtissues@gmail.com
Phone: +91-8810540823