Frequently Asked Questions

1. How long is the order processing time?

We usually dispatch orders within 24 hours

2. How do I make an exchange or return?

Please visit our "Return & Exchange Policy" section

3. What kinds of payment methods do you accept?

Credit Card, Debit Card, Net Banking, UPI, PayPal, NEFT, Bank Transfer

4. Do you offer wholesale?

Yes! Please contact us over WhatsApp or any social media

5. Can I return or exchange a product?

Yes, eligible items can be returned or exchanged within 7 days of delivery. Please refer to our Return & Refund Policy for details.

6. Do you offer bulk or wholesale pricing?

Absolutely! We supply to hotels, restaurants, and distributors at competitive wholesale rates. Please contact us directly for bulk inquiries.

7. How can I contact customer support?

You can reach our support team via email at matrixtissues@gmail.com or call us at +91-8810540823. We’re happy to assist you with any queries or concerns.