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Frequently Asked Questions

Find answers to common questions about our products, delivery, and support.

1. How long is the order processing time ?

We usually dispatch orders within 24 hours.

2. How do I make an exchange or return ?

Please visit our Return & Exchange Policy section.

3. What kinds of payment methods do you accept ?

Credit Card, Debit Card, Net Banking, UPI, PayPal, NEFT, Bank Transfer.

4. Can I return or exchange a product ?

Yes, eligible items can be returned or exchanged within 7 days of delivery. Please refer to our Return & Refund Policy for details.

5. Do you offer bulk or wholesale pricing ?

Absolutely! We supply to hotels, restaurants, and distributors at competitive wholesale rates. Please contact us directly for bulk inquiries.

6. How can I contact customer support ?

You can reach our support team via email at matrixtissues@gmail.com or call us at +91-8810540823. We’re happy to assist you with any queries or concerns.